How do I make an appointment?
Simply call 0141 230 4766 which is the reception number at our Northside Clinic and Studio. Reception is usually staffed between 09:00 and 14:30 Monday to Friday but messages are often checked outwith that time. You can also email email@example.com
Alternatively get in touch via the contact us section on the website and we will get back to you as soon as possible.
How can I pay?
We currently accept cash, cheque or bank transfer and have card payment facilities available over the phone and at each of our sites. Our policy is payment on the day of the appointment or class. For clients with private health cover we will organise billing to your insurance company once we have prior authorisation to commence treatment from your policy provider (see below for details of associated companies).
Treatment consent will be required prior to any assessment and treatment and you will have the right to withdraw consent at your request at any stage.
What is the cancellation policy?
We request that you give at least 24 hours notice when cancelling an appointment as this will give your treatment provider adequate time to make other arrangements for that appointment time. If you fail to attend your appointment without prior cancellation you may incur the full cost of the treatment session. We understand that sometimes circumstances arise that are out of you control and we will be sympathetic to this and assist in making other arrangements for you.
What should I expect from my first physiotherapy appointment?
The initial appointment will be approximately 45 minutes during which time your physiotherapist will establish through clinical assessment what your injury is and how to fix this. We pride ourselves on the education of our clients on injury diagnosis and treatment required. During the initial appointment you will also receive your first treatment which will be carefully explained and agreed to between you and the physiotherapist before commencement.
Your physiotherapist will outline the course of management required and it is possible you may require follow up treatments which will be shorter appointments of 30 minutes or 45 minutes depending on the treatment needed.
If you try to arrive 5 minutes prior to your initial appointment this will give you opportunity to sign a registration and consent form with our clinic.
What should I wear to my appointment?
Your comfort and modesty is of the utmost importance to us. During treatment and assessment items of clothing may have to be moved or removed to allow your physiotherapist to accurately treat or assess the area. Every effort will be made by our professionally trained staff to make sure you are adequately covered by towelling or clothing. We recommend that you wear loose fitting clothing that gives access to the area being assessed/treated.
If you are a sportsperson who uses equipment such as running shoes etc. please try to bring these along to the assessment for your physiotherapist to assess.
Can I use my health insurance policy?
We are currently associated with a number of major health insurance providers – AXA, PruHealth, WPA, Simply Health, Aviva, Cigna. BUPA, Nuffield, Treatment Network and Vitality. If you would like to use your health insurance for treatment it is essential for you to gain a prior authorisation number from your insurance company. You will need to contact your insurance company to get this and many insurance companies may request a G.P. referral prior to authorisation. We CANNOT commence any assessment or treatment without prior authorisation. Please be aware that it is your responsibility to pay any excess payments that you may have with your insurance policy.
We are happy to provide a receipt or invoice for treatment upon request in order that you may reclaim treatment costs from an employer or work scheme.
PLEASE NOTE: as of January 2018, a supplement may be payable for those client's whose insurance company does not pay us the full price of the session. This payment should be paid at the time of each appointment.
Can I come in for treatment if I am under 16 years old?
Physio Effect values all of its clients regardless of age. We ask that if you are under 16 years of age and would like to come in for treatment that you are accompanied by an adult +18 years or legal guardian.